Booking and cancellation policy

Bookings depending on availability can be made on the day that assets are needed.

We advise that all bookings are made in advance to avoid disappointment.

Any bookings £200 or less, cancellation must be made 48 hours before arranged time of delivery for a full refund.

Any cancellation of this value made with less than 48 hours before delivery time will be chargeable to 50% the of the full price.

All cancellations are subject to exemptions, extreme weather conditions are refundable 100%. Please be aware if we set up and weather turns it is NON refundable.

ORDERS £200 OR OVER

All orders equal to £200 or over are subject to a 50% cancellation fee (50% of the booking cost) regardless of when the order or cancellation is made due to the large amount of preparation and event management that will have taken place already that must be recovered.
Should your order be cancelled 48 hours before your event (including refusal of delivery on arrival) your order will be subject to a 100% cancellation fee (Reduced to 75% if paid within 7 days) to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, vehicle & generator hire and staff commitments which will now have to be paid for regardless of whether your event goes ahead or not. All payments made will be treated as a booking fee and not a deposit and as such, non-refundable. Any cancellations made on site, after the entertainment has been erected or even semi erected will be subject to 100% cancellation fee (No reduction is offered)

CANCELLATIONS ON ARRIVAL DUE TO NOT FITTING, UNSUITABLE LOCATIONS OR UNACCEPTABLE GROUND CONDITIONS

All sizes, dimensions & ground types are clearly displayed on our website. Should we arrive on the day and the items not fit in your chosen venue or event area or the ground be deemed unsuitable, your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, vehicle & generator hire and staff commitments which will now have to be paid for regardless of whether your event goes ahead or not. No exceptions.

We will try our best to provide an alternative or accommodate the relocation of the entertainment, however, our event staff will only have a finite amount of time allocated to your booking and must keep a tight schedule in order not disrupt other bookings on that day. All payments made will be treated as a booking fee and not a deposit and as such, non-refundable.

WEATHER CONDITIONS.

Should we arrive on the day and our inflatables, soft play or any of our hire items are accepted by the customer to set up or inflate, if it rains on the day or you haven't used the items for any reason your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, vehicle & generator hire and staff commitments which will now have to be paid for regardless of whether your event goes ahead or not.

If however it rains or has poor weather conditions and you chose to cancel on the day before we deliver please call 07880 295 212 to further discuss the situation.