Frequently Asked Question
Q. What if I book and the weather isn't suitable for the Inflatables or assets I have hired out?
A. If you book and the inflatables are yet to be set in preferred area on the day and the weather turns for the worse a full refund will be given.
If Inflatables/assets are already set up and the weather turns for the worse. The person hiring is still subject to full price payments.
Q. If I decide that I don't want the booking and need to cancel will I get a refund?
A. We have a 48 hour cancellation policy on our bookings any cancellations made with less than 48 hours will result in 50% of the total assets hiring price.
Q. Is my Garden big enough?
A. All Dimensions are available for viewing before hiring any of our inflatable it is your responsibility to ensure there is enough room i.e height space 2 feet minimum. Depth 6 feet, width 3 feet each side.
Q. How long to set up the inflatables?
A. This may depend on how many assets/inflatables you hire at onetime but normally 20 minutes for one inflatable and the same to uninstall, Please check our cancellation and bookings policy page for more details.
Q. What if I Accidentally Damage the Inflatable?
A. If on collection the inflatable is found to be damaged you will be expected to pay any repair/replacement cost it is entirely your responsibility to ensure the assets are returned in the condition you received it
Q. What if the Inflatable is soiled and in need of cleaning?
A. All our inflatables are cleaned before set up, if it is deemed that the soiled state on collection is unacceptable there will be a £10 cleaning fee.
Q. Why do I have to sign a disclaimer?
A. It is the responsibility of the hirer to ensure safety is observed at all times while in there charge, no sharp objects, shoes, drinks, jewellery, chewing gum & any unruly behaviour is taking place.
Q. What if I have a complaint?
A. We would take any complaint seriously and try to deal with it on the spot.
Q. Can I get a discount if I Hire more than one item?
A. Our prices are very keen at the outset and compare favourably, however dependant on the multiples a maximum 10%.
FOR ANY OTHER ENQUIRES OR QUESTIONS CALL US ON
07880 295 212
East Midlands Inflatables